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Testimonials

  • "Everyone involved in this remodel was exceptional. We were most satisfied with the way the team remedied additional things that needed attention during the project."
    Dr.&Mrs. L. Lefkowitz
  • "Thanks to all, we LOVE our new kitchen!!! Our project manager, Brian, was absolutely fabulous—courteous, patient, always on time and meticulous."
    Mrs. Cohn/Mr. Still
  • "What was most important to me during our renovation was that Wills Company got the work done in a timely fashion and that they did the job right."
    M. DeCamp
  • "The addition matched our existing house perfectly. The architecture and the work was very attractive. We’re very pleased with it."
    Dr. R. Treadway
  • "The most important thing to me…out of everything…is the reason we continue to use Wills Company and that is because we trust them."
    M. Olilla

The Design/Build Process

Someone once said, “success is a process more than a realization.” We realize that our success depends on how well we execute our process. It’s the Will’s Way.

Site Visit and Feasibility Study

We meet with you to discuss your project, to see the actual site, and to develop an understanding of your goals and budget. After this first meeting, we develop an outline description of your project in the form of a Feasibility Study Agreement.

Schematic Design/Conceptual Estimate

Going forward, the next step is to meet with our designer, Ridley Wills(see Ridley’s bio) who will provide a Schematic Design. This part of the process generally costs about 2% of the total project and provides you with a sketch of the project.

From the Schematic and Feasibility Study Agreement we are able to provide you with a Conceptual Estimate that will provide you with a realistic cost for the project.

Commitment Agreement

Once you determine that you wish to hire the Wills Company to design and build your project, we sign a Commitment Agreement that begins the process of permitting and construction drawings. At this time we also establish a timeline, provide a fixed price contract and collect a downpayment.

If the fixed-price contract for your project exceeds the guaranteed upper end from the Conceptual Estimate, you are not obligated in any way to undertake your project with The Wills Company, and we will refund your deposit in full. Your only obligation to The Wills Company will be to pay for the construction document design work.

Construction Drawings

These are the actual drawings from which we will build your project. By necessity, these plans are significantly more accurate and detailed than schematic designs and typically cost about 8% of the final contract price.

Contract Specifications

This document outlines the full scope of information that applies to your project. It also informs you of the aspects of which you need to be made particularly aware such as notes about warranty limitations or decisions that you will need to make.

Fixed Price Contract

Each project is unique, as are the needs of each client. We understand that and offer a clear and concise contract that states all of the terms of our agreement. The fixed price contract does not include changes that you may make along the way, but it clearly spells out how those changes will be priced and handled.

Pre-Construction Meeting

We meet with you at your site to review the project:

  • Prepare you for any steps which you need to take in order for the work to start
  • Ensure that you are clear about how to communicate with our team
  • Let you know that our team is at your service

At this meeting, you will receive the following:

  • Client’s Decision List
  • Tips For A Successful Project
  • Construction Schedule
  • Neighborhood Letter including a company contact name and phone number should neighbors have questions or concerns.

Project Management

A Project Manager, employed full-time by The Wills Company, will be on-site managing your project from start to finish. Your Project Manager provides one point of contact that makes communication quick and simple and helps to keep your job on time and on budget.

Clear and honest communication is the foundation of any Wills Company project. Setting realistic expectations from the beginning is crucial to maintaining your satisfaction. We will explain in detail what you should expect during the project and help you to prepare for potential inconveniences.

  • We respect your home and will treat it with the utmost care.
  • We keep the job site neat and safe, and clean up every day before leaving.
  • We have a strict no smoking rule in your house.
  • We respect your time and needs. We will arrive on time, or we will let you know otherwise. We will complete the day’s work in a timely and professional manner–minimizing disruption to your lifestyle
  • To assure the safety of your house and to protect both you and our employees, we carry worker’s compensation and liability insurance for all our employees and subcontractors.

Change Orders

Our team will work closely with you in the planning stages to anticipate the entire scope of the project and to identify all needed improvements. However, unforeseen conditions will be discovered during the construction, and you will change your mind about some aspect of the project.

Because changes do occur, we are committed to a written, change order process. This protects both you and The Wills Company and keeps everyone’s expectations clear.

Job Completion and Warranty

The time you’ve been anticipating arrives! Your project is finished. We will have a meeting and walk through at the end of the project to formalize our completion of the project.

You will be happy you chose The Wills Company. We stand behind our work 100% and offer a full two-year warranty (with the exception of manufacturers’ and/or suppliers warranties). We want you to be extremely satisfied with our work.